Please read this Returns Policy carefully before using our product
In case, if you received a damaged product, it must be reported to us via email at email@example.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.
GUIDELINES FOR RETURNS & REPLACEMENT
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Color/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery. If the product is delivered defective or damaged, in that case customer needs to inform us through Email (firstname.lastname@example.org) within 48 hours.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Invoice should be available.
RETURNING A PRODUCT
There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us. Once, the product is received by us, then we will reverse the courier charges.
STEPS TO FOLLOW TO RETURN A PRODUCT
- 1. Customer needs to inform us through call/email within 7 days of receiving the order.
- 2. Product should be unused.
- 3. Invoice should be available.
- 4. We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
- 5. Customer needs to pack the product with Brand packing & paste the invoice on it.
- 6. Customer will handover the product to the courier professional.
- 7. Once the pick up is done, product will be sent to us by the courier partner.
- 8. After receiving the product, quality check will be done over the product by our team which takes 2 working days.
- 9. If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
- 10. In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, the customer themself will have to send the product only through Australia post to the below mentioned address once the reverse pickup request is raised:
Nibav Lifts Limited, No20/A, mombasa road, Next Gen mall, Nairobi, kenya – 00100
- 11. Once sent, customer needs to share the Courier slip along with the following bank details to Info@nibavlifts.ke
Account number, Account holder name, IFSC Code
- 12. Incase, after receiving the product, if any discrepancy is found by our Quality inspection team, we will re-ship the product to the customer. In such case the customer will have to bear the courier charges for re-shipment in order to receive the product. Courier charges for sending the product is not subject to reimbursement.
Returns Policy is applicable only for the online purchase.
For Details Contact Nibav Home Elevators in Kenya.